Privacy Policy

Sea Turtles Sri Lanka Conservation Project (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit www.seaturtlessrilanka.org (the “Website”), book a volunteer package or tour, make a donation, or otherwise interact with us.

By using our Website and services, you agree to the practices described in this policy.

1. Who We Are

Sea Turtles Sri Lanka is a sea turtle conservation and rehabilitation project based in Mount Lavinia, Sri Lanka. For any privacy-related questions, you can reach us using the contact details at the end of this policy.

2. Information We Collect

Information you provide to us. When you make a booking, donation, or enquiry, we may collect:

• Your name, email address, contact/WhatsApp number, and country of residence;
• Booking details such as package selected, number of persons, dates, age range and gender (where requested for volunteer stays), airport transfer preferences, and any special requests;
• Messages or information you send us through forms, email, WhatsApp, or social media;
• Donation details and any information you choose to share with us.

Payment information. Payments are processed by trusted third-party payment providers. We do not collect or store your full card or banking details on our servers; this information is handled securely by the payment provider.

Information collected automatically. Like most websites, we automatically collect certain technical information when you browse, including your IP address, browser type, device information, pages visited, and the date and time of your visit. This is gathered through cookies and similar technologies (see Section 5).

3. How We Use Your Information

• To process and confirm your bookings, donations, and payments;
• To send booking confirmations, receipts, and important service updates;
• To arrange airport transfers and coordinate your stay or tour;
• To respond to your enquiries and provide customer support;
• To improve our Website, services, and conservation programs;
• To send you news, conservation updates, or offers only where you have agreed to receive them (you can opt out at any time);
• To comply with legal obligations and protect our rights.

4. Payment Processing

Online payments are handled through secure third-party payment gateways. When you make a payment, your information is shared directly with the payment provider under their own privacy and security terms. We recommend reviewing the privacy policy of the payment provider used at checkout.

5. Cookies & Tracking Technologies

Our Website uses cookies to operate essential features (such as your shopping cart and checkout), remember your preferences, and understand how visitors interact with the site. You can control or disable cookies through your browser settings, though some features of the Website may not function properly without them.

6. How We Share Your Information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate the Website and deliver our services (for example, payment gateways, hosting, and email providers), bound to use it only for those purposes;
• Legal and regulatory authorities, where required by law or to protect our legal rights, safety, or property.

7. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including meeting any legal, accounting, or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Visitors

Our visitors and volunteers come from around the world. If you access our Website or book with us from outside Sri Lanka, please be aware that your information will be processed in Sri Lanka, where data protection laws may differ from those in your country.

10. Your Rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information, and to object to or withdraw consent for certain uses (such as marketing). To exercise any of these rights, please contact us using the details below.

11. Children’s Privacy

Our Website and services are not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian. Bookings involving minors should be made by a responsible adult.

12. Third-Party Links

Our Website may contain links to external sites (such as social media or partner organisations). We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: